If you are a service-orientated, committed and experienced IT professional with excellent customer service skills, then we want to hear from you!
Join us to help improve peoples’ lives and make healthcare better for everyone!
Pharmanovia is a dynamic, fast-growing international pharmaceutical company with a portfolio of over 20 brands across more than 140 markets. Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines.
Our core behaviours are:
Since its inception in 2013, Pharmanovia has grown consistently year on year, focusing on delivering high-quality branded prescription medicines to patients, prescribers, and healthcare providers across the world. Our growth has enabled the company to reinvest in its products, brands, people, and to give back to its communities. A people business with a strong, supportive culture that encourages innovation and entrepreneurial spirit, our team comprises over 300 employees and 29 nationalities, operating from offices in the UK, Denmark, Netherlands, Switzerland, U.A.E., India, Singapore, Italy, and South Korea.
We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines. We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce.
Pharmanovia’s therapeutic areas include Cardiovascular, Oncology, Endocrinology and Neurology.
As our 1st/2nd Line Service Desk Engineer you will support Pharmanovia employees by resolving basic to intermediate technical problems and provide an escalation support path for Tier 1 only Analysts.
Reporting to the IT Service Delivery Manager, you will be maintaining and expanding our knowledge base, configuration management database and any attributed IT policies and procedures as part of IT Support standard operating procedure. Support will be provided in person, over the phone or remotely to address all network, project, and user issues.
The role is based in our Basildon headquarters but there will be an occasional expectation to travel to our London office or an international visit to one of our global sites. We operate a flexible hybrid working policy with required site presence of a minimum of 3 days a week. You will further be responsible for:
Candidates with a proven track record of supporting users on site and remotely, with excellent customer service skills, are likely to have the right knowledge and experience required for this role. We are also looking for:
You will need a flexible attitude to working hours, as well as a valid passport as international travel will be required on occasion for this role.
We offer a competitive salary plus bonus and rewards package including holiday, health & wellbeing program, employee recognition awards, social events, pension scheme and hybrid working.
By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.